CitraTest APM
End to End Response Time
Monitoring for Every Application
CitraTest APM
SLA is a result-oriented performance agreement that is intended to measure performance and determine the quality of services provided by IT administrators. Service Level Agreement helps follow proper principles to support sound industry governance that can be underpinned with human and technical terms and resources. Since quite some time, response time and availability metrics have been included in design objectives for application development and have been included in SLAs.

SLAs are especially useful in the IT service industry, in which the clients are worried about softwares providing mission-critical services to their business. A single malfunction in IT operations can severely damage the working structure of the business. It is hence vital that the IT service provider has a defined set of rules and strict regulation in the form of a SLA to ensure that the promised IT services will be delivered. A SLA can provide the network administrator with complete details on application availability and is a great tool to application monitoring and performance testing. It also smoothens the business service management process.

CitraTest APM is an all encompassing APM solution that addresses the needs of SLA enforcement for EVERY application across an organization. This also includes service level reporting.

CitraTest APM is the only IT performance solution for SLA and active monitoring of every application that is accessible from Windows PC. These applications and environments include all custom applications, home-grown applications, green screen applications, web applications, Java, Cerner Millennium, Tarantella, XenApp, XenServer, XenDesktop, Citrix Presentation Server, Citrix Metaframe, Virtual PC, Terminal Services, Terminal Server, Propalms, SAP, Oracle, all client server applications, thick client, all Terminal Emulation modes (3270, 5250, VT100, etc.), PeopleSoft, .NET, and Progress Software. SLAs help in knowing overall end to end performance and availability of every application across the enterprise on real-time basis is critical for the success of any business.

Aberdeen "Best-in-Class companies identified by Aberdeen surveys and interviews were found to be twice as likely as others to manage deployed services proactively. This demonstrates and underscores how solutions such as Tevron's CitraTest APM can help companies to maximize the business value of their IT investments by monitoring application performance proactively and comprehensively."

- Michael Dortch
Senior Analyst, Aberdeen
Author of the recent study "Performance in a Service-Oriented Architecture World."