Automated Testing and Process
Automation for Every Application
CitraTest SLA

Service Level Agreement (SLA) is a result-oriented performance agreement. An experienced IT company seeking to outsource any part of its final project deliverables would prefer to enter into a Service Level Agreement with the outsourcing company.

SLA reporting is intended to measure performance and report the quality of services provided by the IT administrators. SLA reporting helps to know whether proper principles to support sound industry governance can be underpinned with human and technical terms and resources.

SLA reporting is an important aspect in business engagements. It sets the parameters for deliverables, priorities, responsibilities and guarantees/warranties. IT buyers seek vendors who undertake SLA reporting with clearly defined terms and conditions and a roadmap to achieve the desired goals of their project. SLA reporting includes setting, tracking and managing SLAs which is an important part of Outsourcing Relationship Management (ORM) discipline.

CitraTest APM is an all encompassing APM solution that addresses the needs of Service Level Agreement enforcement for every application across an organization. It also helps regularize SLA reporting. CitraTest APM periodically executes synthetic transactions, taking response time measurements along the way. By automating the driving of an application just like a real user at the client end, CitraTest APM can ensure that all critical aspects of an application or service are available and working within limits and if not, generate an alert. In this way, CitraTest APM helps keep functions at level with Service Level Agreements.

Aberdeen "Best-in-Class companies identified by Aberdeen surveys and interviews were found to be twice as likely as others to manage deployed services proactively. This demonstrates and underscores how solutions such as Tevron's CitraTest APM can help companies to maximize the business value of their IT investments by monitoring application performance proactively and comprehensively."

- Michael Dortch
Senior Analyst, Aberdeen
Author of the recent study "Performance in a Service-Oriented Architecture World."