CitraTest APM
End to End Response Time
Monitoring for Every Application

SLA Monitoring

CitraTest APM

Service Level Agreement is a result-oriented agreement that can report performance and determine the quality of services provided by the IT administrators. SLA Monitoring and service level reporting helps analyze whether proper principles to support sound industry governance are followed or not.

Advantages of Having Service Level Reporting:

  • Measures IT components and/or services’ compliance with Service Level Agreements
  • Creates a standard in the level of service
  • Becomes a basis for service improvement
  • Sets a framework for quality expectation and implementation
  • Makes the rules clear in case of a disagreement between vendor and client
  • Makes goals and methodology very clear

Tevron's CitraTest APM solution summarizes one or more IT components and/or services into a customer aligned perception of a service. These services are measured and reported on according to their compliance with service level agreements in order to improve service quality and reduce service disruption. This service level reporting helps monitor SLA compliance of IT component and/or services. Tevron's CitraTest APM is dedicated to providing service level reporting so that service level agreement compliance can be monitored.

CitraTest APM is an APM solution that addresses the needs of Service Level Agreement enforcement for all applications across an organization. It also helps regularize service level reporting. CitraTest APM periodically executes synthetic transactions, taking response time and application measurements along the way. By automating the driving of an application just like a real user at the client end, CitraTest APM can ensure that all critical aspects of an application or service are available and working within limits and if not, generate an alert. In this way, CitraTest APM helps keep functions at level with SLA and service level reporting.


"Best-in-Class companies identified by Aberdeen surveys and interviews were found to be twice as likely as others to manage deployed services proactively. This demonstrates and underscores how solutions such as Tevron's CitraTest APM can help companies to maximize the business value of their IT investments by monitoring application performance proactively and comprehensively."

- Michael Dortch
Senior Analyst, Aberdeen
Author of the recent study "Performance in a Service-Oriented Architecture World."