CitraTest RPA
End to End Response Time
Monitoring for Every Application
CitraTest RPA

Intelligent Automation

What’s the difference between Robotic Process Automation (RPA) and Intelligent Process Automation (IPA)?  In a nutshell, RPA uses technology to configure computer software to process transactions, manipulate data, trigger responses and communicate with other applications, programs and systems. Ultimately, RPA is perfect for tasks, processes and workflows that have repeatable, predictable interactions with other IT applications. The concept of RPA started back during the early 2000s, when IT teams started to experiment with basic automation, using software commands that followed scripted processes to perform tasks within a single IT applications. RPA technology then moved this to the next level by scripting tasks across multiple applications.

What is Intelligent Automation?

The subsequent, natural progression between robotic and intelligent automation has introduced machine learning and artificial intelligence into the mix. Unlike RPA, which is designed to automate routine, repetitive tasks, intelligent automation has the capacity to automate non-routine tasks.  Intelligent automation can even tackle processes that require judgment, creativity, persuasion and problem-solving – all skills that previously required human intervention. This means that when you combine it with RPA technology, you can harness the power of automation to streamline both routine and highly complex processes and workflows, reimaging how things might work and creating an intelligent, self-driving organization.

Major Catalyst for Growth

According to a recent report by Forbes,  intelligent automation is a major catalyst for growth. It’s important to say that intelligent automation is not about replacing humans. By delegating routine admin tasks to automation, workplaces become environments where innovative thinking is encouraged by everyone, rather than be the preserve of leaders. In 2017 McKinsey article notes a financial institution that automated 60-70 percent of its tasks and therefore increased process efficiency by 30 percent. In retail, goods can be ordered and processed for delivery and stock levels can be adjusted without an employee having to do anything. Another process greatly improved by automation is employee onboarding for the Human Resources department. McKinsey’s research found that, in a manual world, it can take up to four weeks to successfully onboard a new employee before you start seeing results. In an automated one, the cost of onboarding is reduced by 80 percent. For our own part, an IT customer, tasked with moving 60,000 records manually with a team of six was scheduled to work on the project over many weeks. Using CitraTest® RPA, the work was completed in just four days.

>>>CitraTest RPA delivers Intelligent Automation.

Tevron® is a global leader in automation. Our customer portfolio includes industry giants such as Xerox, Fujitsu Services, Mayo Foundation, Lockheed Martin, Bank of America, Marathon Oil, Citigroup, Daimler, Hewlett Packard, Siemens, Lucent Technologies and Alcon Labs. Work with experience automation experts who have a successful track record of success.

We believe that automation will become central to business strategy and operations, driving new standards of customer experience  such as deeper personalization, higher quality, faster delivery and greater convenience. What are you waiting for? Let us support you on your intelligent automation journey.

Aberdeen "Best-in-Class companies identified by Aberdeen surveys and interviews were found to be twice as likely as others to manage deployed services proactively. This demonstrates and underscores how solutions such as Tevron's CitraTest APM can help companies to maximize the business value of their IT investments by monitoring application performance proactively and comprehensively."

- Michael Dortch
Senior Analyst, Aberdeen
Author of the recent study "Performance in a Service-Oriented Architecture World."