Download
The Download the CitraTest APM® Brochure
(497 KB) Adobe PDF
Download
The CitraTest APM® Diagram
(49k) Adobe PDF
The Download the CitraTest APM® Brochure
(497 KB) Adobe PDF
Download
The CitraTest APM® Diagram
(49k) Adobe PDF
Service Level Agreement (SLA) is a result-oriented performance agreement that is intended
to measure performance and report the quality of services provided from IT administrators.
SLA reporting helps know whether proper principles to
support sound industry governance that can be underpinned with human and technical terms and resources.
CitraTest APM is an all encompassing APM solution that addresses the needs of Service Level Agreement enforcement for EVERY application across an organization.
CitraTest APM is an all encompassing APM solution that addresses the needs of Service Level Agreement enforcement for EVERY application across an organization.
"Best-in-Class companies identified by Aberdeen surveys and interviews were found to be twice as likely as
others to manage deployed services proactively. This demonstrates and underscores how solutions such as
Tevron's CitraTest APM can help companies to maximize the business value of their IT investments by
monitoring application performance proactively and comprehensively."- Michael Dortch
Senior Analyst, Aberdeen
Author of the recent study "Performance in a Service-Oriented Architecture World."
Points of Presence
- Dedicated Monitoring Machines located at various Points of Presence Across the Enterprise
- Measures application performance based on the Real User Experience
- Non-intrusive to the Server Environment
CitraTest APM Server
- Centralized POP Administration
- Centralized Monitor Deployment
- Centralized Schedule Deployment
CitraTest APM Console
- Web-based UI
- Real-Time Alerts
- SLA Reporting
- Real-Time Dashboard
- Automatic e-mail Distribution of Management Reports
- Historical Trending
- Automatic Monitor Script Deployment
Are your applications available, responsive & healthy?
Two metrics help determine the system health, namely Response Time and Availability. Since quite some time, response time and availability metrics have been included in design objectives for application development and are included in service level agreement. Many organizations cannot measure the response times being achieved at locations where application "user" is based.
A single APM Solution with Support for All Applications
Most IT organizations have hundreds of different applications to support, ranging from legacy applications, client server applications, web applications, to in-house developed custom applications. To date, the majority of APM vendors only offer products for specific, popular applications. As a result, several different APM vendors and products are typically used and many internal applications remain unsupported. Until recent times, there wasn't a single product available that could keep up with supporting all different applications, development environments and protocols that are used by both legacy and modern systems. The cost of purchasing and maintaining several different monitoring software to support a total application environment would be simply high.
Two metrics help determine the system health, namely Response Time and Availability. Since quite some time, response time and availability metrics have been included in design objectives for application development and are included in service level agreement. Many organizations cannot measure the response times being achieved at locations where application "user" is based.
A single APM Solution with Support for All Applications
Most IT organizations have hundreds of different applications to support, ranging from legacy applications, client server applications, web applications, to in-house developed custom applications. To date, the majority of APM vendors only offer products for specific, popular applications. As a result, several different APM vendors and products are typically used and many internal applications remain unsupported. Until recent times, there wasn't a single product available that could keep up with supporting all different applications, development environments and protocols that are used by both legacy and modern systems. The cost of purchasing and maintaining several different monitoring software to support a total application environment would be simply high.
Proactive, Consistent, and Genuine
CitraTest APM periodically executes synthetic transactions, taking response time measurements along the way. By automating the driving of an application just like a real user at the client end, CitraTest APM can ensure that all critical aspects of an application or service are available and working within limits and if not, generate alert. Using synthetic transaction model provides benefits of being both pro-active and consistent. For example, an application can be actively monitored before the actual users access that application thereby alerting IT operations.
Support for ALL applications
CitraTest APM uses the same elements as a user when interacting with an application: visually examining the desktop and responding to changes, driving the keyboard and the mouse. To interact with an application a user must look for a remembered image on the desktop, move the mouse pointer or cursor to it, type keystrokes or click the mouse buttons, wait for the next event to occur on desktop.
CitraTest APM utilizes an advanced & proprietary image recognition system to replicate the actions of a real user in terms visually analyzing every aspect of the desktop. Just like a user, CitraTest APM does not need to 'see' image in exactly the same spot each time. CitraTest APM will 'look' at the entire desktop and when image needs to be clicked; CitraTest APM simply moves mouse from its current location to the desired image and issues the appropriate mouse action, just like a real user. CitraTest APM also automates keystrokes in the same way that a user types on keyboard. The simplicity of using three elements, desktop visualization, keyboard and mouse, is what gives CitraTest APM the unmatched power and flexibility to operate with any application that is accessible from Windows based PC.
Monitor Every Application
CitraTest APM is the only IT performance solution for SLA and active monitoring of every application that is accessible from Windows PC. These applications and environments include all custom applications, home-grown applications, green screen applications, web applications, Java, Cerner Millennium, Tarantella, XenApp, XenServer, XenDesktop, Citrix Presentation Server, Citrix Metaframe, Virtual PC, Terminal Services, Terminal Server, Propalms, SAP, Oracle, all client server applications, thick client, all Terminal Emulation modes (3270, 5250, VT100, etc.), PeopleSoft, .NET, and Progress Software. Knowing overall end to end performance and availability of every application across the enterprise on real-time basis is critical for the success of any business.
Non-intrusive
No elements of CitraTest APM are installed on any application or database servers, thereby making CitraTest APM fully non-intrusive and independent of the application environment, just like an actual user.
CitraTest APM periodically executes synthetic transactions, taking response time measurements along the way. By automating the driving of an application just like a real user at the client end, CitraTest APM can ensure that all critical aspects of an application or service are available and working within limits and if not, generate alert. Using synthetic transaction model provides benefits of being both pro-active and consistent. For example, an application can be actively monitored before the actual users access that application thereby alerting IT operations.
Support for ALL applications
CitraTest APM uses the same elements as a user when interacting with an application: visually examining the desktop and responding to changes, driving the keyboard and the mouse. To interact with an application a user must look for a remembered image on the desktop, move the mouse pointer or cursor to it, type keystrokes or click the mouse buttons, wait for the next event to occur on desktop.
CitraTest APM utilizes an advanced & proprietary image recognition system to replicate the actions of a real user in terms visually analyzing every aspect of the desktop. Just like a user, CitraTest APM does not need to 'see' image in exactly the same spot each time. CitraTest APM will 'look' at the entire desktop and when image needs to be clicked; CitraTest APM simply moves mouse from its current location to the desired image and issues the appropriate mouse action, just like a real user. CitraTest APM also automates keystrokes in the same way that a user types on keyboard. The simplicity of using three elements, desktop visualization, keyboard and mouse, is what gives CitraTest APM the unmatched power and flexibility to operate with any application that is accessible from Windows based PC.
Monitor Every Application
CitraTest APM is the only IT performance solution for SLA and active monitoring of every application that is accessible from Windows PC. These applications and environments include all custom applications, home-grown applications, green screen applications, web applications, Java, Cerner Millennium, Tarantella, XenApp, XenServer, XenDesktop, Citrix Presentation Server, Citrix Metaframe, Virtual PC, Terminal Services, Terminal Server, Propalms, SAP, Oracle, all client server applications, thick client, all Terminal Emulation modes (3270, 5250, VT100, etc.), PeopleSoft, .NET, and Progress Software. Knowing overall end to end performance and availability of every application across the enterprise on real-time basis is critical for the success of any business.
Non-intrusive
No elements of CitraTest APM are installed on any application or database servers, thereby making CitraTest APM fully non-intrusive and independent of the application environment, just like an actual user.