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IT Service Management |
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Founded in 2001, Tevron is a global IT service company with a vast and diverse range of customers that include companies such as A.G. Edwards, Bank of America, Citigroup, DaimlerChrysler, Hewlett Packard, Siemens, Lucent Technologies, Merrill Lynch, and numerous others.
Majority of APM vendors offer products for only specific applications. As a result, several different APM vendors and products are typically used and many internal applications stay unsupported. Until now, there hasn't been single solution that can keep up with supporting all the different applications, development environments and protocols that are used by legacy and modern systems. The purchasing cost and maintaining several different products to support application environment would be simply high.
CitraTest® APM is an integrated APM solution that addresses the needs of End-to-End Response Time Monitoring,
Application Monitoring (based on the Real User Experience),
Availability Monitoring and Service Level Agreement that form a part of overall IT Service Management. Tevron's proprietary
monitoring system and technology supports every application of an organization.
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"Best-in-Class companies identified by Aberdeen surveys and interviews were found to be twice as likely as others to manage deployed services proactively.
This demonstrates and underscores how solutions such as Tevron's CitraTest APM can help companies to maximize the business value of their IT investments
by monitoring application performance proactively and comprehensively."
-Michael Dortch
Senior Analyst, Aberdeen
Author of the recent study "Performance in a Service-Oriented Architecture World."
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- Dedicated Monitoring Machines located at various Points of Presence Across the Enterprise
- Measures application performance based on the Real User Experience
- Non-intrusive to the Server Environment
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- Centralized POP Administration
- Centralized Monitor Deployment
- Centralized Schedule Deployment
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- Web-based UI
- Real-Time Alerts
- SLA Reporting
- Real-Time Dashboard
- Automatic e-mail Distribution of Management Reports
- Historical Trending
- Automatic Monitor Script Deployment
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Are your current applications available, responsive & fit? |
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When it comes to determining the health of an application, there are only two metrics that mean something to everyone: Response Time & Availability. For many years, response time & availability metrics have been included in design objectives for application development and have been included in service level agreements. Yet, many organizations cannot measure the response times being achieved at the locations where the application "consumer" resides. You might have often heard "the response time on the machine looks fine from here" whenever a user might have complained to helpdesk for slow application response time. |
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A single APM Solution with Support for All Applications |
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So why have IT companies been slow to react to this problem? From legacy applications, to client server applications, to web applications, to home-grown custom applications; most IT organizations have hundreds of different applications to support. To date, the majority of APM vendors only offer products for specific, popular applications. As a result, several different APM vendors and products are typically used and many internal applications go unsupported. Until now, there hasn't been a single product available that can keep up with supporting all the different applications, development environments and protocols that are used by both legacy and modern systems. The cost of purchasing and maintaining several different products to support a total application environment would be simply too high. CitraTest APM solves this dilemma. |
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Proactive, Consistent, & Real |
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CitraTest APM periodically executes synthetic transactions, taking response time measurements along the way. By automating the driving of an application just like a real user at the client end, CitraTest APM can ensure that all critical aspects of an application or service are available and working within limits and if not, generate an alert. Using the synthetic transaction model provides the benefits of being both pro-active and consistent. For example, the moment actual user tries to access the application; a
real-time monitor shoots an alert to the IT team. |
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How does CitraTest APM support with ALL applications? |
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CitraTest APM uses the same elements as a user when interacting with an application: visually examining the desktop and responding to changes, driving the keyboard and driving the mouse. To interact with an application a user must look for a remembered image on the desktop, move the mouse pointer or cursor to it, type keystrokes or click the mouse buttons, wait for the next event to occur on the desktop. CitraTest APM works in the exact same fashion. |
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CitraTest APM utilizes a very sophisticated & proprietary image recognition system to replicate the actions of a real user in terms visually analyzing every aspect of the desktop. Just like a user, CitraTest APM does not need to "see" an image in exactly the same location each time. CitraTest APM will 'look' at the entire desktop and when an image needs to be clicked, CitraTest APM simply moves the mouse from its current location to the desired image and issues the appropriate mouse action, just like a real user. CitraTest APM also automates keystrokes in the same way that a user types on the keyboard. The simplicity of using just these 3 elements, desktop visualization, keyboard and mouse, is what gives CitraTest APM the unmatched power & flexibility to operate with ANY application that is accessible from a Windows based PC. |
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| Monitor Everything |
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Amongst all the monitoring solutions, only CitraTest APM can do active monitoring for every application that is accessible from a Windows PC. This includes Citrix Monitoring, XenServer Monitoring, XenApp Monitoring, Tarantella Monitoring, Terminal Services Monitoring, Citrix Monitoring and RDP Monitoring. |
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| Non-intrusive |
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While most APM products are intrusive to the production environment, CitraTest APM installs absolutely no elements on any application or database servers, thereby making CitraTest APM fully non-intrusive and independent of the application environment, just like a real user. |
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